At KroMood Pro, we want to ensure your satisfaction with our CBD products. If you are not fully satisfied with your purchase, please read our return and refund policy below.
- Returns We accept returns for unopened, unused products in their original packaging within 14 days of receiving your order. To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with further instructions on how to return the product. Return shipping costs are the responsibility of the customer.
- Refunds Once we receive the returned product in its original condition, we will inspect it and notify you of the status of your refund. If the return is approved, we will issue a refund to the original method of payment within a reasonable timeframe. Please note that refunds may take several business days to process, depending on your payment provider.
- Damaged or Defective Products If you receive a damaged or defective product, please contact us at [email protected] with your order number and a description of the issue. We may request additional information or photos to assess the damage or defect. If the product is determined to be damaged or defective, we will offer a refund or exchange, including return shipping costs, at our discretion.
- Exceptions Please note that we do not accept returns or offer refunds for opened or used products, as they are considered non-returnable for safety and hygiene reasons. Additionally, we do not offer refunds for products that were not purchased directly from our website.
- Contact Information If you have any questions or concerns regarding our return and refund policy, please contact KroMood at the following address: Rivium Boulevard 27, 2909 LK Capelle aan den IJssel, Netherlands, or email us at sales@kromood.com
Thank you for choosing KroMood Pro as your CBD provider. We strive to provide high-quality products and excellent customer service.